These Terms and Conditions describe the rules and guidelines for accessing and using terasyna.com and related services.

TERASYNA™ is owned and operated by Xuzhou Peiya Intelligent Technology Co., Ltd., which manages this official online store and provides customer support services.

By accessing this website, browsing our children's puzzles, or using our services, you agree to follow these Terms and Conditions to the extent permitted by applicable law.

Please read these terms carefully before using our website.

The TERASYNA™ website provides information about our children's puzzles, services, and brand. You agree to use this website responsibly and only for lawful purposes.

You agree not to:

• Use the website in a way that may damage its operation
• Attempt unauthorized access to website systems
• Interfere with website security or functionality
• Knowingly provide false or misleading information

TERASYNA™ may take appropriate steps to maintain website security and support a reliable user experience.

TERASYNA™ makes reasonable efforts to ensure that product information displayed on our website is accurate and clear.

Product descriptions, images, colors, dimensions, materials, puzzle themes, piece counts, and package contents are provided to help you understand our children's puzzles before purchasing.

Slight variations may occur due to:

• Differences in device displays
• Manufacturing or printing characteristics
• Product updates
• Normal variations in color or appearance

Please review the individual product page for the exact puzzle format, recommended age, piece count, finished dimensions, materials, warnings, and included accessories.

Use each item only for its intended purpose and follow the instructions and care guidance provided. Descriptions of minor variations do not limit your rights if a product is defective, incomplete, or materially different from its description.

Content displayed on the TERASYNA™ website may include:

• Brand names and brand elements
• Product descriptions
• Website designs
• Images and puzzle illustrations
• Text materials

This content belongs to TERASYNA™, its operator, or the relevant rights holders, or is used with appropriate authorization.

Except as permitted by applicable law, you may not copy, reproduce, modify, distribute, or use website content for commercial purposes without permission from the relevant rights holder.

When using our website, please provide accurate information where required and maintain responsible communication with our support team.

Purchases and order-related communication should be handled by a parent, guardian, or other adult customer.

Before placing an order or using our services, please review the relevant store policies, including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy

These policies provide additional information about delivery, return procedures, and how personal information is handled. You can find them through our website navigation and footer.

You are responsible for checking that the information submitted with your order is accurate, including your contact details, shipping address, and selected products.

Please check the selected puzzle theme, piece count, variant, recommended age, and package contents where applicable before completing your purchase.

Incorrect or incomplete information may affect order processing, delivery arrangements, or customer communication.

If you notice an error, please contact our support team as soon as possible. We will review your request and advise whether a correction can still be made.

Shipping services are provided according to our Shipping Policy.

This estimate refers to delivery after dispatch. Order processing takes place before shipment. Actual delivery times may vary depending on the destination, carrier operations, and transportation conditions.

Please contact our support team with shipping questions or delivery concerns. For complete details, refer to our Shipping Policy.

Returns and refunds are handled according to our Return & Refund Policy.

Please contact our support team before sending a product back and review the Return & Refund Policy for complete eligibility requirements and procedures.

These policies do not limit any mandatory consumer rights available under applicable law.

TERASYNA™ provides customer support for questions about puzzles, product specifications, age guidance, package contents, website services, shipping, returns, and related matters.

Email: service@terasyna.com
Phone: +86 133 6564 7536
Customer Service Hours: 8:00 AM – 10:00 PM

Our team aims to respond to customer requests within 3 business days.

TERASYNA™ may update website content, product information, or these Terms and Conditions when necessary.

Updated terms will be published on this page and apply prospectively from publication, unless a different effective date is stated or applicable law requires otherwise.

Please review this page periodically for the latest information.

Please use the TERASYNA™ website responsibly and follow applicable laws and regulations.

Nothing in these Terms and Conditions is intended to exclude or restrict customer rights or protections that cannot be excluded under applicable law.

For questions about these Terms and Conditions, please contact our team at service@terasyna.com.

Our company and official contact details are listed in the Business Information section at the beginning of this page.